Privacy Policy

We collect information you provide when booking appointments, completing contact forms, or communicating with our team. This may include:

• Your name, email address, phone number, and postal address

• Your pet's name, species, breed, age, and medical history

• Payment information processed securely through our payment provider

• Communications you send to us via email, phone, or our contact form

We also automatically collect certain technical data when you visit our website, including your IP address, browser type, and pages visited, through analytics tools.

We use your information to:

• Manage appointments and provide veterinary care to your pet

• Communicate with you about your pet's treatment and follow-up care

• Send appointment reminders and wellness notifications

• Improve our website and services

• Send marketing communications (only with your consent)

We do not sell your personal information. We may share with:

• ezyVet — our practice management system

• Analytics providers — to understand website usage (data anonymised)

• Specialist referral vets — when your pet requires specialist treatment, with your consent

We take reasonable measures to protect your personal information, including:

• HTTPS encryption across our entire website

• Secure storage of medical records within our practice management system

• Limited access to personal data to authorised staff only

Under the New Zealand Privacy Act 2020, you have the right to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact us.

111 Vet Clinic

48 Main Road, Kumeu 0810, Auckland

Email: office@111vetclinic.co.nz

Phone: 09 86 86 111